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For treadmill this large, up to ten thousand dollars of goods, online shopping should not only pay attention to quality problems, price problems, the biggest problem is worried about the sale of a problem, because such as treadmill this large, once the need for after-sales maintenance To bad business, you might not have the patience, the results, treadmill to become a drying rack. A good home treadmill ran last three or five years there will be some minor problems, then there must be the first time to contact the sale, in this process will be a problem or misunderstanding, how to solve? At the same time, if the product is not sold, or aftermarket is not in place, to the final impact of product quality and brand reputation, unless it is a hammer trading, but I think the vast majority of treadmill manufacturers and dealers will not be so silly. Xiao Bian side of the answer to many of my friends also think that treadmill after-sales service is the whole treadmill trading process is a very important part. Xiao Bian combined with their own and many Healthma user experience, this time to talk about online shopping treadmill after-sales service some of the problems.

Today only said treadmill online shopping after-sales problems, because the store in view of the effective maintenance of security, we do not say. Because the current treadmill this large-scale fitness equipment online shopping consumption is very common, after-sales problem is also very prominent, so on the online shopping treadmill as an example.

1. When will the network buy treadmill sale? When is it over What are all included?

If we want to buy a treadmill, then from the time you complete the transaction (payment), the so-called after-sales service has already begun. This large aftermath generally includes three steps: delivery time, logistics options and home installation.

Delivery time for the after-sales service is very small on the one hand, in general, as we consumers want to receive the sooner the better, so 

now many dealers are committed to delivery within 24 hours or 48 hours, 72 hours, then it is too long, and some businesses in order to ensure that the customer experience, in the local inventory, you can do 24 hours to door-to-door installation of one-stop service. Of course, there are some platforms and stores launched the "Today", "the next day" service, but for a specific area, the user friends to ask clear.

On the logistics options for treadmill such a large, business generally choose logistics rather than courier, because the cost of courier is higher than the logistics. So, the question came, the logistics is not good or bad? Such as Debon logistics, good Ji logistics, Best World Express, of course, a relationship. This is mainly related to two issues: First, do not send to, or else from the mention; the second is not sent to the floor. In general, Debon logistics has a better service and security, but also a domestic logistics company brother, but if you are in a more remote place, then I am sorry, you may need to mention, because Debon is so of. For the delivery of upstairs, some treadmill sellers may only promise to send you, but you have to take their own upstairs or to hire people to send upstairs, it is not a pit? In addition to the first-tier cities in the relatively low cost of logistics, in other places which are considered normal phenomenon, this time we have to ask the business, can not be delivered upstairs, with or without elevators.

Home installation, things sent to the master need to install the door, which will be a problem, and some treadmill sent to the moment by the staff installed, and some need to treadmill to the master to install the master, Part of the business is to allow customers to install their own, some high-end brands will be free to send home installation. If you do not own the door to install the business, the customer asked to install the door is an additional cost. This time and spend time, or have an account to count, if the delay to install, it is not delay time?

2. Warranty time, the scope of the warranty must be clear!

Whether the insurance or security As long as you call the after-sales service phone will certainly encounter this problem, Xiaobian experience with everyone to talk about some of the details inside.
First of all, we have to know, treadmill warranty to be separated, we in the promotional page will generally see some of the instructions:

Treadmill warranty includes three parts, part of the motor warranty, two parts is the whole warranty and lifetime warranty. Here to focus on what to say.
Motor warranty, that is, motor warranty, in particular, the motor warranty that is in the insurance, if the motor is broken, then the business is responsible for replacement parts, but the motor warranty line regulation is the motor itself does not want money, which means that the door costs . Some businesses promise that the cost of home maintenance by the business, and some of the provisions of this part by the customer, they are only responsible for replacement parts. So, we have to be clear. However, in general, the motor is not easy to bad, so common, businesses will promise the motor to protect 5 to 10 years.

What does the warranty mean? The meaning is very simple, in the machine insurance, a problem businessmen to bear all costs, including motor. Out of the machine warranty time, no matter what customers need to bear the cost of home (remove the warranty within the postage).
Life insurance is also a good understanding, is to say the motor and the whole warranty time, businesses provide customers with free maintenance, but all costs, including accessories, postage, the master of the door costs, all customers need to bear, businesses are only responsible contact.

So I do not know if you have to understand clearly, this warranty we do not when the silence, before buying must understand to the customer service in the end what is the case, do not wait for a question to ask, That time is really reasonable to tell.

3. Common post-sale problems

A. When did the warranty period begin?
In general, the online repair treadmill warranty period from the moment the logistics company to generate orders from the moment the official start of the warranty, because the order time and number can be quickly found.
B. Treadmill can solve the problem at once?
Due to the particularity of treadmill repairs, maintenance personnel need to go on the door, in the insurance, said that if the warranty period, the door once a need for a fee. So Xiaobian proposal, a door to solve the problem, accessories sent to find the master repair, which can reduce the unnecessary time and material waste.
C. Treadmill spare parts replacement cycle?
Treadmill is divided into domestic and imported, when the treadmill appears to replace a certain parts, there will be a time limit. In general, the domestic production of accessories is relatively quickly can be sent to the specific one week. On the other hand, imported treadmill because it is not easy to bad, so the domestic parts inventory will not be a lot, encountered some accessories out of stock, may have to wait a week or a month or two. Therefore, before buying the imported machine to consider clearly, but the relative imports of Europe and the United States, Taiwan imported accessories will come faster.
D. how to repair the cost of home?
Many treadmill market after the sale is used in the form of outsourcing, that is, businesses and specialized maintenance companies to maintain cooperation, once the treadmill after the sale by the company's maintenance master home maintenance, so the cost, each treadmill brand has different The But in general, the cost of urban areas in 200 or so, while the township is in the upper and lower 300 (price only for reference), the higher the cost of the township is mainly because the traffic is not convenient. If the cost of home is too high, I think, find someone to repair it is also not a bad idea.

Buy treadmill We not only want to see its appearance, its price, its performance, its quality. More importantly, what we can not see the after-sales service. Many people complain that the treadmill itself is not a flaw, more complain about the business to provide a variety of dishonest after-sales service. So, in order to reduce the misunderstanding that may occur in the future. Xiao Bian strongly advise consumers to understand all the details of the after-sales service, but also hope that more integrity business to adhere to the commitment.

4, which treadmill brand aftermarket is better?

Domestic brands cohabitation, imported brands mixed, and some "false foreign devils" confuse consumer audiovisual, coupled with the means of network marketing, consumers easily impulse orders, and did not understand how their after-sale situation. The following points on the domestic and imported brands in terms of:
At present, to do better domestic brands, such as Shuhua, Huixiang, Evergreen and other relatively long-term brand, its sale after a large number of physical stores as its backing. In recent years the rise of the network brand, such as Kai Maisi, billion health, Healthma, etc., they rely on a large number of sales, attracting a large number of users, with the increase in the number of customers throughout the country franchise is more and more More support from these network brand aftermarket. But to be honest, the network brand after-sales need to continue to work, but at least to see its progress.
Import brand, or choose more well-known more Kaopu, such as love Kang, speed Seoul, Tai Nuojian, force health, must Aiqi and so on these big, only the big brands have the strength to support the Chinese market, or else cottage Brand, or "false foreign devils".
On the online shopping treadmill aftermarket problems, in general, or that sentence "a penny goods" we can think about, imported treadmill has a high brand premium, a treadmill at least five or six thousand, Seven or eight thousand or even tens of thousands, he has enough profits to support the sale, then the sale will naturally improve some, including delivery upstairs, home installation, and other excellent user experience, warranty can also be arranged during the maintenance master home. Then the domestic treadmill it, the price is only one-third of imports, or even a quarter, a treadmill only sell six or seven hundred to one thousand early, almost no brand value and product premium, business profit is very meager , If the delivery upstairs, then it is necessary to increase the driver outside of a labor cost, if the door installation, then it is necessary to install a master of the car back and forth time and cost, so if the user is buying a low-cost treadmill, you How to ask the business to give you a good user experience? So, if you encounter after-sales maintenance problems, buy a very low price of domestic treadmill, contact businessmen wrinkle free warranty is not as good as their own contact with a local mechanical and some mechanical and electrical maintenance of the master to see.